At Demi’s Gift Baskets, we want you to be 100% happy with your basket purchase.
If your basket arrives damaged or you are dissatisfied in any way, we will work with you to replace or refund your order. Below are our Return policies.
- CALL US as soon as possible. We will work on sending you a replacement gift basket.
- We will need a picture taken of the damaged gift basket if shipped for reporting to FedEx. You can email or text this to us at firstname.lastname@example.org or 702-423-8590. We will then provide instructions for returning the damaged gift basket.
- You must notify us within 24 hours to report a problem.
- We cannot refund shipping or pay for return shipping.
- We cannot refund for custom designed baskets.
- Basket and products inside must be returned unopened.
- Gift baskets containing perishable goods such as fruit and refrigerated items cannot be returned.
We are not responsible for baskets that were not picked up causing perishable items to spoil.
- There are no refunds if a gift basket was never claimed when delivered successfully to a hotel the confirmed the registered guest.
- Corporate order returns incur a 40% restocking fee.